Social housing · Built on Dynamics 365
Dynamics 365 for housing associations, configured around the work your teams actually do: tenant and resident case management, repairs visibility, documents you can audit, and self-service that cuts inbound calls. Built and supported in the UK, and proven with Wandle, Stonewater, PA Housing and Black Country Housing Group.
It is a housing and case-management system built on Dynamics 365. We configure it to your association. We extend it with portals, document management and integrations where the platform alone does not reach. It is not a generic CRM install. It is not a rigid off-the-shelf housing product. It is the system shape we have delivered for English housing associations, packaged so you can see what you buy.
Blacklight Housing 365
A single customer view on Dynamics 365 across the processes that generate your contact volume, anti-social behaviour, complaints, fraud, repairs enquiries, estate management and income, with case queues so staff pick up and progress work instead of hunting for it.
Repairs enquiries, appointment booking and complaint escalation handled in the same case system, with repairs history visible to staff and to residents through the portal, connected live to your existing Housing Management System rather than replacing it.
A resident portal, built on Dynamics 365 or bespoke .NET, whichever fits, where tenants raise cases, track repairs history and manage their contact details, taking routine calls out of the contact centre.
Electronic document and records management on SharePoint with full versioning and audit history, tenancy files, correspondence and evidence in one controlled structure, so a Subject Access Request is a search, not a crisis.
Purchase-to-pay workflows with automated invoice validation and a supplier portal, so suppliers submit and track invoices themselves, the platform we built for Stonewater's 33,600-home operation.
Power BI dashboards for individuals, teams and managers over live case data, the operational numbers your board pack and performance meetings draw on, without month-end spreadsheet assembly.
Bi-directional integration with your existing Housing Management, property and asset systems, so there's one version of the truth instead of a new silo.
Proven with English housing associations
Wandle manages more than 7,000 homes across nine south London boroughs. It needed better first-contact resolution across appointments, repairs, tenancy and income enquiries, and complaints.
Dynamics 365 CRM as the operational core, SharePoint document management, Power BI dashboards, a bespoke .NET resident portal on Azure, and bi-directional Housing Management System integration.
The system gives one customer view across six housing processes. Every team has live dashboards and case queues. Residents use self-service for cases and repairs history instead of telephone calls.
Documents were fragmented across repositories. There was no reliable way to answer GDPR Subject Access Requests.
A SharePoint and Microsoft 365 document platform with automatic metadata and folder structures, plus purchase-to-pay with AI invoice validation and a standalone supplier portal.
Tens of thousands of documents are now in one structured environment. Subject Access Request compliance is complete.
BCHG has 2,100 homes and two care homes. Staff searched for information across multiple systems with separate credentials.
A SharePoint intranet on Microsoft 365, retiring the legacy housing document system and its file servers.
Staff have single sign-on access from any device. Support and administration costs are lower. Remote work during COVID-19 caused no disruption.
We have also delivered for PA Housing. Ask us about that work on the scoping call.
Why Blacklight
Housing software fails in two known ways: an off-the-shelf product that makes your teams change their process, or a generic CRM partner that does not know housing systems. We sit between the two. Blacklight Housing 365 starts from Dynamics 365: supported, updated and familiar to Microsoft-stack IT teams. Where the platform stops, we build. We have developed bespoke software since 2009. That is how Wandle got a custom resident portal in the same estate as its CRM.
Our own UK team delivers from Wakefield. The same team supports you long after go-live. We do not hand you to a service desk abroad.
We name them plainly, because you will recognise them:
Contact history in one place, repairs in another, documents everywhere. The fix is a single customer view integrated with the systems you keep, not another silo.
When a Subject Access Request or an audit lands, the evidence is scattered across shared drives. Versioned, structured records management is the difference between a search and a scramble.
Replacement feels like a cliff edge. It doesn't have to be big-bang: we integrate first, migrate in stages, and keep the HMS running until its jobs are genuinely re-homed, we've written honestly about how.
Routine balance, repairs-status and details-change calls that residents would happily self-serve, if the portal existed and worked.
Not on day one, and maybe never, that's a scoping decision, not a default. Blacklight Housing 365 integrates bi-directionally with your HMS, property and asset systems; some associations later retire legacy components in stages, others keep the HMS for what it's good at.
Yes, integration is the point, not an add-on. Stonewater's platform validates invoices against financial systems automatically, and the document layer is SharePoint with versioning and audit history rather than a proprietary store.
In your own Microsoft tenant, in the datacentre region you choose, UK residency where you need it. Delivery and support are onshore, from Wakefield and Liverpool.
Power BI dashboards over live case data give teams and managers their numbers day-to-day, and give board packs a consistent source. Tell us in scoping which regulatory returns matter to you and we'll show you how the data model supports them.
Talk to us
Bring your HMS, your document problem, or your legacy-replacement question. We will tell you what Blacklight Housing 365 can fix and what it cannot.
